Matthews HELP Center does not keep physical copies of any personal information. Personal information gathered is used to verify identity and verify residency within Matthews HELP Center service area. Additional demographic information such as race/ethnicity, gender, type of household is gathered for reporting purposes. All financial information gathered is used to assess the current situation. As Matthews HELP Center is a short-term assistance agency, we need to see how you will be able to maintain moving forward. Other information such as veteran or disability status helps us to guide you to additional resources should they be needed.
Before Your Appointment
Before your appointment make sure you have all the documentation necessary. Due to time constraints arriving unprepared or arriving late for your appointment will result in cancellation of the appointment. Below is a list of documentation needed. Please be advised that having an appointment does not guarantee that Matthews HELP Center will be able to assist you.
- Client Inquiry Form
- Client Intake Form (for new clients)
- Budget Form
- Current state ID/Driver’s License/Passport
- Valid social security or Tax ID documentation (showing last 4 digits) for each household member
- Proof of Income for all household members
- Current pay stubs for each person working
- Proof of unemployment, SSI or SSA, VA Pension, Retirement Pension, Disability, and/or income from family/friends are required to present a statement of income support
- Most recent award letter(s) for SNAP, TANF, or WIC
- Child Support Documentation
- Proof of Crisis (Reason for assistance)
- For Utility Assistance:
- Utility Bill/Late Notice
- For Housing Assistance:
- Lease
- Late Notice
- Up-to-Date Ledger from landlord
- Release of Information
- *Utility/Housing bills must be in the client’s name